Terms & Conditions

The www.illaillausa.com website (the "Site") is comprised of various web pages operated by ILLA ILLA ("ILLA ILLA", "we", "our", "us", "the company"). illaillausa.com is offered to you conditioned on your acceptance without modification of the terms, conditions, and notices contained herein (the "Terms"). Your use of the Site constitutes your agreement to all such Terms. Please read these terms carefully, and keep a copy of them for your reference.

Customer Account Information and Registration

In order to register for ILLA ILLA, the customer must be a retailer whom is in possession of a Seller’s Permit. If not, we have the right to prohibit the customer to our site and purchase goods from us. When requested proof, such as a copy of the retail license, the retailer is responsible to fax or e-mail the requested information to ILLA ILLA.

Offering Service

User logs in at illaillausa.com, chooses the merchandise of interest, and check out. When the order is completed, we pack your merchandise and ship it to you. Please refer to our return policy for all questions regarding returns, or contact us at info@illaillausa.com

Payment Method: Credit Card

We process your credit card here at illaillausa.com and we do not share any information with the third party. Your safety is very important to us. We ask for the credit card authorization form after completing the order so we can minimize on credit card fraud.

ILLA ILLA works hard to be as accurate as possible with the products and merchandise we carry. However, illa illa cannot guarantee 100% the product descriptions or other contents related to the products. It is possible that there may be some errors. If you have any specific questions or found a mistake or error on our website, please do not hesitate to call our customer service team for details.

Copy Rights All contents included on illa illa, such as texts, graphics, logos, images, digital downloads, data compilations, and software is the property of ILLA ILLA. Also, it is protected by United States copyright laws.


illa illa, illaillausa.com, illa illa logo, illaillausa.com design.

Applicable Law

Online customers visiting illa illa agrees that these terms of use will be governed by the laws of the State of California if, or when, any dispute occurs between the customer and illa illa.

User Termination, Rights of Access

We may terminate user access without notice, if we, in our sole discretion, believe that any infringement of applicable law, regulation, or of such is in connection with ILLA ILLA. We may refuse our services to anyone at any given time. We reserve the right to make changes to the Terms & Conditions without any prior notice.

Terms and Conditions

  1. Please acknowledge that the charge of shipping will be applied to the order upon your requested shipping method. The VAT and shipping charges will be applied to overseas orders.
  1. We ship out the merchandise in the order received. Please allow up to 3 business days for processing standard shipping, 2 business days for express shipping and 1 business day for overnight shipping. However, we may not have all the merchandise in stock; we would only ship partially upon your request.
  1. We do not share or utilize any personal information. The sole purpose of using the personal information is for shipping, billing and contacting.
  1. By clicking on Ship entire order together, you acknowledge that the order won’t be shipped unless we have all the merchandise in our warehouse. The order may be cancelled after three days of waiting for the rest of the merchandise.
  1. All pre-ordered merchandise will be ship out to you once it is received and ready in the store, unless notified. However, we may not have all the merchandise in stock because we do first come, first serve’ by orders received.
  1. The order can be cancelled by the provider at any time for any reason without notice. But illaillausa.com will work our best to avoid any such circumstances.
  1. We have done our best to present all the colors of the products as accurately as possible on illaillausa.com.
  1. The information on illaillausa.com may contain typographical errors and/or inaccuracies and may not be complete or current. We therefore reserve the right to correct any errors, inaccuracies or omissions and to change and update information at any time without prior notice (even after orders have been submitted). Please note that such errors, inaccuracies or omissions may relate to product descriptions, pricing, and availability. We apologize for any inconvenience this may cause you.
  1. Termination terms and conditions are applicable to you upon accessing the site, completion of registration, or process of shopping. These terms and conditions, or any of them, may be terminated by illaillausa.com without notice at any time for any reason.
  1. At illaillausa.com, our commitment is to offer convenience, service, and product availability on-line at compelling prices every day, with certain limited time offerings of merchandise at promotional prices. Merchandise offered on-line at illaillausa.com will be priced the same as merchandise offered at our Showroom. However, the Showroom may have different prices or promotional events at different times.